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Colab CRM
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Colab for E-commerce

Every message from your store in one place, every order with its follow-up.

Handle WhatsApp, Instagram and Facebook Messenger with your whole team from one inbox, and follow every purchase from inquiry to delivery.

Free 7-day trial Talk to sales

We ask for a payment method to start the trial and charge nothing until day 8.

What a day in your business looks like

  1. Comes in

    A customer asks about a product on Instagram and the bot assigns the conversation to the seller with the fewest open chats.

    Hi, do you have the M in black?

  2. Gets handled

    The seller confirms it is in stock, sends the payment details and moves the order to the next stage.

    Yes, it's available. I'll send you the payment details

  3. Closes

    The sale is recorded and the customer is ready for your next campaign.

    Sale recordedOrder: 1 T-shirt

Your board

Every conversation moves through the stages of your business. You see how many sit in each one and which have gone days without movement.

  1. Inquiry2

    • NR Natalia Ruiz
    • FA Felipe Arango Frozen

  2. Order in progress2

    • VM Valeria Mora
    • DM Diego Molina Warm

  3. Paid1

    • CR Carolina Reyes Cold

  4. Delivered1

    • TB Tomás Beltrán

What you use every day

  • Inbox

    Unified inbox

    WhatsApp, Instagram and Facebook Messenger together, with the channel marked on every conversation.

  • Files

    Photos and files in the chat

    Send product photos, your PDF catalog or the size guide without leaving the conversation.

  • Campaigns

    Repeat-purchase campaigns

    Send launches and promotions over WhatsApp to your customer base.

  • Sales

    Sales by seller

    Every sale is recorded with who made it and how much it was.

Sales and Analytics

You see everything

Every sale is recorded in its conversation, and Analytics shows how many conversations came in and how much each person on your team sold. Customers going cold show up in the inbox and on the board.

All your channels in one place

  • WhatsApp
  • Instagram
  • Messenger

WhatsApp, Instagram and Facebook Messenger in one inbox. Colab is a Meta Tech Provider, so your official WhatsApp connects through the authorized route.

Meta Tech Provider

Frequently asked questions

Yes, they land in the same inbox.

It depends on the users in your plan; they all reply from the same WhatsApp.

Every conversation shows how many days it has gone without movement.

Yes, with bulk WhatsApp campaigns.

Sell over chat, with everything in order.

Free 7-day trial

We ask for a payment method to start the trial and charge nothing until day 8.